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Shopify Integration

Connect your Shopify store to enable AI-powered customer support with full e-commerce context.

Managed under Stores

Shopify is not listed on the Integrations page. Connect and manage your Shopify store from the separate Stores menu. See the Integrations Overview for the channels that live in the Integrations catalog.

Overview​

The Shopify integration provides:

  • Product Catalog - AI can search and recommend products
  • Order Management - Real-time order status and history
  • Customer Sync - Unified customer profiles
  • Cart Access - Widget sees customer cart contents
  • Inventory - Real-time stock levels

Prerequisites​

  • Shopify store (any plan)
  • Store owner or staff account with apps permission
  • Fyncall account

Step 1: Install the Fyncall App​

From Shopify App Store​

  1. Go to the Shopify App Store
  2. Search for "Fyncall"
  3. Click Add app
  4. Review permissions
  5. Click Install app

From Fyncall Dashboard​

  1. Go to Settings → Integrations → Shopify
  2. Click Connect Shopify Store
  3. Enter your store URL (e.g., mystore.myshopify.com)
  4. Click Connect
  5. Authorize the app in Shopify

Step 2: Configure Sync Settings​

Products​

SettingDescription
Sync ProductsImport product catalog
Sync VariantsInclude product variants
Sync ImagesDownload product images
CollectionsSync product collections

Orders​

SettingDescription
Sync OrdersImport order history
Order HistoryHow far back to sync
Real-time UpdatesReceive order events

Customers​

SettingDescription
Sync CustomersImport customer data
Match by EmailLink to Fyncall customers
Sync TagsImport Shopify tags

Step 3: Widget Installation​

The Shopify app can auto-install the widget:

  1. In app settings, enable Auto-install Widget
  2. The widget appears on your storefront
  3. Configure widget settings in Fyncall

Or manually add to theme (see Widget Installation).

Synced Data​

Products​

FieldSynced
Title✓
Description✓
Price✓
Compare at price✓
Images✓
Variants✓
SKU✓
Inventory✓
Collections✓
Tags✓
Status✓

Orders​

FieldSynced
Order number✓
Line items✓
Total✓
Status✓
Fulfillment✓
Tracking✓
Customer✓
Shipping address✓
Payment status✓

Customers​

FieldSynced
Name✓
Email✓
Phone✓
Addresses✓
Order count✓
Total spent✓
Tags✓
Marketing consent✓

AI Capabilities​

With Shopify connected, AI can:

Answer Product Questions​

Customer: "Do you have the blue widget in size large?"
AI: "Yes! The Blue Widget is available in Large.
     It's $49.99 and we have 15 in stock."

Check Order Status​

Customer: "Where's my order?"
AI: "I found your order #1234:
     Status: Shipped
     Tracking: 1Z999AA10123456784
     Expected: February 5th"

Process Returns​

Customer: "I want to return my order"
AI: "I can help with that. Order #1234 is eligible
     for return within our 30-day policy.
     Would you like me to start the return process?"

Recommend Products​

Customer: "What goes well with the blue widget?"
AI: [Shows product carousel with complementary items]

Widget Features​

Cart Integration​

When a customer has items in cart:

  • Widget shows cart summary
  • AI references cart contents
  • Can help complete checkout

Customer Recognition​

Logged-in Shopify customers:

  • Automatically identified in widget
  • Full order history available
  • Personalized recommendations

Webhooks​

Automatic Webhook Setup​

The app automatically registers webhooks for:

EventAction in Fyncall
orders/createSync new order
orders/updatedUpdate order status
orders/fulfilledMark as shipped
products/createAdd new product
products/updateUpdate product
customers/createCreate customer
customers/updateUpdate customer

Troubleshooting​

Products Not Syncing​

  1. Check product is published
  2. Verify product is in a sales channel
  3. Try manual sync in settings
  4. Check for API rate limits

Orders Not Appearing​

  1. Check order date is within sync range
  2. Verify order isn't cancelled/archived
  3. Check customer email matches
  4. Try manual sync

Customer Mismatch​

  1. Verify email addresses match
  2. Check phone number format (E.164)
  3. Review merge settings
  4. Manually merge if needed

Widget Not Appearing​

  1. Check app block is added to theme
  2. Verify widget is enabled in Fyncall
  3. Check store domain is configured
  4. Clear CDN cache

Best Practices​

Performance​

  • Limit initial sync to recent orders (90 days)
  • Use selective product sync if catalog is large
  • Monitor sync status regularly

Customer Experience​

  • Configure AI to know return policy
  • Set up order status tracking
  • Enable product recommendations
  • Use cart abandonment triggers

Security​

  • Review app permissions periodically
  • Monitor for unusual activity
  • Keep Shopify app updated