Welcome to Fyncall
Fyncall is an AI-powered customer service platform that helps businesses automate support, manage conversations, and deliver exceptional customer experiences across multiple channels.
What is Fyncall?
Fyncall brings together:
- Unified Inbox - Manage all customer conversations from WhatsApp, Instagram, Email, and your website in one place
- AI Agents - Automate responses with intelligent AI that understands your business and products
- E-commerce Integration - Connect your Shopify or WooCommerce store to provide order updates, product recommendations, and cart recovery
- Widget SDK - Embed a customizable chat widget on your website for real-time customer support
Key Features
Multi-Channel Support
Connect all your customer communication channels and manage them from a single dashboard:
- WhatsApp Business (via Meta or Twilio)
- Instagram Direct Messages
- Email (Gmail, Outlook, or custom SMTP)
- Website Chat Widget
AI-Powered Automation
Create AI agents that can:
- Answer product questions using your knowledge base
- Process orders and check delivery status
- Handle returns and refunds
- Escalate complex issues to human agents
E-commerce Tools
- Real-time order tracking
- Product catalog search
- Cart abandonment recovery
- Customer insights and analytics
Team Collaboration
- Assign conversations to team members
- Internal notes and handoff
- Role-based permissions
- Performance analytics
Getting Started
New to Fyncall? Start here:
- Quick Start Guide - Get up and running in 5 minutes
- Dashboard Overview - Navigate the platform
- Key Concepts - Understand tenants, channels, and agents
Popular Topics
| Topic | Description |
|---|---|
| Widget Installation | Add chat to your website |
| WhatsApp Setup | Connect WhatsApp Business |
| Shopify Integration | Connect your online store |
| AI Workflows | Create automated responses |
Need Help?
- Email: support@fyncall.com
- Dashboard: app.fyncall.com
- Website: fyncall.com