Integrations Overview
Connect Fyncall with your e-commerce platform, payment processor, and other tools.
Available Integrations
E-commerce Platforms
| Platform | Status | Features |
|---|---|---|
| Shopify | ✓ Available | Full catalog, orders, customers |
| WooCommerce | ✓ Available | Products, orders, customers |
Payment Processing
| Platform | Status | Features |
|---|---|---|
| Stripe | ✓ Available | Payments, refunds, subscriptions |
Why Integrate?
Enhanced AI Capabilities
When connected to your store, AI agents can:
- Look up order status in real-time
- Access product catalog for recommendations
- View customer purchase history
- Process refunds and returns
Unified Customer View
See everything about a customer:
Customer: John Doe
Email: john@example.com
Phone: +1234567890
────────────────────
Orders: 5
Total Spent: $487.00
Last Order: #1234 - Shipped
────────────────────
Conversations: 3
Last Contact: 2 hours ago
Automated Workflows
Trigger actions based on store events:
- Order placed → Send confirmation
- Order shipped → Send tracking
- Delivery complete → Request review
- Cart abandoned → Send reminder
Integration Types
OAuth Integrations
Secure authentication without sharing passwords:
- Shopify
- Stripe
- Gmail
- Outlook
API Key Integrations
Connect with API credentials:
- WooCommerce
- Custom APIs
Webhook Integrations
Real-time event notifications:
- Incoming messages
- Order updates
- Payment events
Getting Started
Connect an Integration
- Go to Settings → Integrations
- Find your platform
- Click Connect
- Follow the authorization flow
- Configure sync settings
Managing Integrations
| Action | Description |
|---|---|
| View Status | Check connection health |
| Sync Now | Force data refresh |
| Configure | Adjust settings |
| Disconnect | Remove integration |
Data Synchronization
What Syncs
| Data Type | Direction | Frequency |
|---|---|---|
| Products | Store → Fyncall | Real-time |
| Orders | Store → Fyncall | Real-time |
| Customers | Bidirectional | Real-time |
| Inventory | Store → Fyncall | Hourly |
Sync Status
Monitor sync health:
| Status | Meaning |
|---|---|
| Synced | Up to date |
| Syncing | In progress |
| Error | Issue detected |
| Pending | Waiting to sync |
Security
OAuth Security
- Tokens are encrypted at rest
- Refresh tokens auto-renew
- Revocable from provider settings
Data Handling
- Data synced securely over HTTPS
- Stored in your tenant's isolated space
- Follows your data retention settings
Troubleshooting
Integration Disconnected
- Go to integration settings
- Click Reconnect
- Re-authorize access
- Verify sync resumes
Data Not Syncing
- Check integration status
- Verify credentials are valid
- Try manual sync
- Check for API rate limits
Permission Errors
- Review required permissions
- Reconnect with full permissions
- Check API key scopes (if applicable)
Coming Soon
- BigCommerce
- Magento
- Custom API Builder
- Zapier Integration