Widget Features
Toggle specific features on or off based on your needs.
Core Features
Chat Messaging
The primary chat functionality:
Enable: Yes (required)
This cannot be disabled as it's the core widget function.
AI Responses
Let AI agents handle conversations:
| Setting | Description |
|---|---|
| Enable AI | AI responds to customer messages |
| AI-Only Mode | No human takeover available |
| AI Assist | AI suggests responses to human agents |
File Attachments
Allow customers to send files:
| Setting | Options |
|---|---|
| Enable | Yes/No |
| Max Size | 1-25 MB |
| Allowed Types | Images, PDFs, Documents, All |
Emoji
| Setting | Description |
|---|---|
| Emoji Picker | Show emoji picker button in input |
| Emoji in Messages | Allow emoji in messages |
| Emoji Reactions | Let users react to messages |
Rich Message Features
Product Carousel
Display product cards in chat:
Enable: Yes/No
Requires Shopify integration or product catalog sync.
Quick Replies
Show clickable action buttons:
Enable: Yes/No
Max buttons: 4-8
Order Status Cards
Display order tracking information:
Enable: Yes/No
Requires e-commerce integration.
Comparison Tables
Show product comparison tables:
Enable: Yes/No
Image Gallery
Support for image galleries in messages:
Enable: Yes/No
Lightbox: Yes/No
Form Features
Pre-Chat Form
Collect visitor information before chat:
Enable: Yes/No
Fields: Name, Email, Phone, Message
Required Fields: Email
See Pre-Chat Form for configuration details.
CSAT Survey
Post-chat satisfaction survey:
Enable: Yes/No
Trigger: On conversation resolved
Scale: 1-5 stars / 1-10 NPS / Thumbs
See CSAT Survey for configuration details.
Contact Form
Collect contact details when offline:
Enable: Yes/No
Fields: Name, Email, Phone, Message
Engagement Features
Proactive Messages
Automatically send messages to visitors:
Enable: Yes/No
See Proactive Engagement for setup.
Typing Indicators
Show when agents/customers are typing:
| Setting | Description |
|---|---|
| Show Agent Typing | Display "Agent is typing..." |
| Send Typing Status | Let agents see customer typing |
Read Receipts
Show when messages are read:
Enable: Yes/No
Show to customer: Yes/No
Online Status
Show agent availability:
| Setting | Description |
|---|---|
| Show Status | Display online/away indicator |
| Show Wait Time | Display estimated response time |
Navigation Features
Knowledge Base Search
Let customers search your docs:
Enable: Yes/No
Source: Help Center / FAQ
Article Suggestions
Suggest relevant articles based on conversation:
Enable: Yes/No
Max suggestions: 3
E-commerce Features
Shopify Cart
Access customer's cart information:
Enable: Yes/No
Requires Shopify integration.
Product Recommendations
AI suggests products based on conversation:
Enable: Yes/No
Max products: 4
Order Lookup
Look up orders by order number or email:
Enable: Yes/No
Privacy Features
GDPR Consent
Show consent banner before chat:
Enable: Yes/No (required for EU)
Text: Customizable
Link: Privacy policy URL
Anonymous Chat
Allow chatting without identification:
Enable: Yes/No
Data Retention Notice
Inform visitors about data storage:
Show notice: Yes/No
Text: Customizable
Accessibility Features
Keyboard Navigation
Full keyboard accessibility:
Enable: Yes (always on)
Screen Reader Support
ARIA labels for screen readers:
Enable: Yes (always on)
High Contrast Mode
Respect user's high contrast settings:
Enable: Yes/No
Feature Flags
Beta Features
Enable preview features:
Enable beta features: Yes/No
Beta features may change or be removed.
A/B Testing
Test different feature configurations:
Enable: Via dashboard
Configure experiments in Settings → Widget → Experiments.