Keyboard Shortcuts
Keyboard shortcuts help you navigate the Fyncall Inbox, compose messages, and manage conversations without reaching for the mouse. Once you build the muscle memory, you can handle conversations significantly faster.
Throughout this page, shortcuts are shown as Cmd for Mac and Ctrl for Windows and Linux. If you are on a Mac, use Cmd. If you are on Windows or Linux, use Ctrl instead.
Global Shortcuts
These shortcuts work from anywhere in the Fyncall Inbox.
| Action | Windows / Linux | Mac |
|---|---|---|
| Open command search | Ctrl + K | Cmd + K |
| Show all keyboard shortcuts | ? | ? |
| Open notifications | Ctrl + Shift + N | Cmd + Shift + N |
| Go to Inbox | G then I | G then I |
| Go to Settings | G then S | G then S |
| Go to Tickets | G then T | G then T |
Command search (Ctrl + K / Cmd + K) is the fastest way to find anything in Fyncall. Type a customer name, conversation keyword, agent name, or action to jump straight to it.
Navigation
Move between conversations and panels without leaving the keyboard.
| Action | Windows / Linux | Mac |
|---|---|---|
| Next conversation | Alt + Down Arrow | Option + Down Arrow |
| Previous conversation | Alt + Up Arrow | Option + Up Arrow |
| Focus conversation list | 1 | 1 |
| Focus chat area | 2 | 2 |
| Focus customer panel | 3 | 3 |
| Toggle conversation list | [ | [ |
| Toggle customer panel | ] | ] |
Use the number keys 1, 2, and 3 to jump between panels, then arrow keys to navigate within each panel. This lets you browse conversations and customer details entirely from the keyboard.
Message Composition
Shortcuts for writing and formatting messages in the chat input area.
| Action | Windows / Linux | Mac |
|---|---|---|
| Send message | Enter | Enter |
| New line (without sending) | Shift + Enter | Shift + Enter |
| Send with Cmd/Ctrl + Enter | Ctrl + Enter | Cmd + Enter |
| Bold text | Ctrl + B | Cmd + B |
| Italic text | Ctrl + I | Cmd + I |
| Insert link | Ctrl + K | Cmd + K |
| Open emoji picker | Ctrl + E | Cmd + E |
By default, pressing Enter sends your message immediately. Use Shift + Enter when you need to add a line break without sending. You can also use Ctrl/Cmd + Enter as an alternative send shortcut if you prefer a two-key send action.
Slash Commands
Type / in the message input to open the slash command menu. Slash commands give you quick access to canned responses, templates, and actions without leaving the composer.
| Command | What It Does |
|---|---|
/ | Open the slash command menu |
Type after / | Search available commands and quick replies by name |
Enter | Select the highlighted command |
Up Arrow / Down Arrow | Navigate through the command list |
Esc | Close the slash command menu |
Common Slash Commands
| Command | Description |
|---|---|
/greeting | Insert your team's standard greeting message |
/closing | Insert a conversation closing message |
/hours | Insert your business hours |
/transfer | Hand the conversation to another agent |
/resolve | Resolve the current conversation |
/note | Add an internal note (visible only to your team) |
Your team can create custom quick replies in Settings > Quick Replies. Once created, they become available as slash commands. For example, if you create a quick reply called "refund-policy", typing /refund will surface it in the menu.
Conversation Actions
Manage the current conversation without clicking any buttons.
| Action | Windows / Linux | Mac |
|---|---|---|
| Resolve conversation | Ctrl + Shift + R | Cmd + Shift + R |
| Assign conversation | Ctrl + Shift + A | Cmd + Shift + A |
| Snooze conversation | Ctrl + Shift + S | Cmd + Shift + S |
| Add internal note | Ctrl + Shift + N | Cmd + Shift + N |
| Toggle AI Copilot | Ctrl + Space | Cmd + Space |
| Set priority | Ctrl + Shift + P | Cmd + Shift + P |
Text Editing
Standard text editing shortcuts work in the message composer and note fields.
| Action | Windows / Linux | Mac |
|---|---|---|
| Select all text | Ctrl + A | Cmd + A |
| Copy | Ctrl + C | Cmd + C |
| Paste | Ctrl + V | Cmd + V |
| Paste as plain text | Ctrl + Shift + V | Cmd + Shift + V |
| Undo | Ctrl + Z | Cmd + Z |
| Redo | Ctrl + Y | Cmd + Shift + Z |
Accessibility
These shortcuts help you navigate the interface using keyboard-only input.
| Action | Shortcut |
|---|---|
| Move to next interactive element | Tab |
| Move to previous interactive element | Shift + Tab |
| Activate focused button or link | Enter or Space |
| Close dialog, modal, or dropdown | Esc |
| Open context menu | Shift + F10 |
Complete Quick Reference
Here is every shortcut organized by category in a single table for easy scanning.
| Category | Action | Windows / Linux | Mac |
|---|---|---|---|
| Global | Command search | Ctrl + K | Cmd + K |
| Global | Show shortcuts | ? | ? |
| Global | Go to Inbox | G then I | G then I |
| Global | Go to Settings | G then S | G then S |
| Global | Go to Tickets | G then T | G then T |
| Navigation | Next conversation | Alt + Down | Option + Down |
| Navigation | Previous conversation | Alt + Up | Option + Up |
| Navigation | Focus conversation list | 1 | 1 |
| Navigation | Focus chat area | 2 | 2 |
| Navigation | Focus customer panel | 3 | 3 |
| Navigation | Toggle conversation list | [ | [ |
| Navigation | Toggle customer panel | ] | ] |
| Compose | Send message | Enter | Enter |
| Compose | New line | Shift + Enter | Shift + Enter |
| Compose | Bold | Ctrl + B | Cmd + B |
| Compose | Italic | Ctrl + I | Cmd + I |
| Compose | Insert link | Ctrl + K | Cmd + K |
| Compose | Emoji picker | Ctrl + E | Cmd + E |
| Slash | Open slash commands | / | / |
| Slash | Select command | Enter | Enter |
| Slash | Close menu | Esc | Esc |
| Actions | Resolve | Ctrl + Shift + R | Cmd + Shift + R |
| Actions | Assign | Ctrl + Shift + A | Cmd + Shift + A |
| Actions | Snooze | Ctrl + Shift + S | Cmd + Shift + S |
| Actions | Internal note | Ctrl + Shift + N | Cmd + Shift + N |
| Actions | AI Copilot | Ctrl + Space | Cmd + Space |
| Actions | Set priority | Ctrl + Shift + P | Cmd + Shift + P |
Tips for Building Shortcut Habits
- Start with three shortcuts -- Learn
Ctrl/Cmd + K(command search),Enter(send), and/(slash commands). These three alone will save you significant time. - Use the help overlay -- Press
?at any time to see all available shortcuts without leaving the page. - Hover over buttons -- Most buttons in the Inbox show their keyboard shortcut in a tooltip when you hover over them.
- Practice one new shortcut per day -- Pick a shortcut you do not know, use it intentionally for a full day, and it will become second nature.
- Use panel focus keys -- Pressing
1,2,3to jump between panels is one of the biggest time-savers once it becomes habit.
What's Next?
- Saved Filters -- Create reusable filters to find conversations faster
- Replying to Customers -- Compose messages, attach files, and use quick replies
- AI Copilot -- Get AI-powered assistance while handling conversations