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Keyboard Shortcuts

Master keyboard shortcuts to work faster in the inbox.

Message Composition​

ActionWindows/LinuxMac
Send messageEnterEnter
New lineShift + EnterShift + Enter
Bold textCtrl + B⌘ + B
Italic textCtrl + I⌘ + I
Insert linkCtrl + K⌘ + K
Open emoji pickerCtrl + E⌘ + E
ActionWindows/LinuxMac
Search conversationsCtrl + K⌘ + K
Next conversationAlt + ↓⌥ + ↓
Previous conversationAlt + ↑⌥ + ↑
Go to inboxG then IG then I
Go to settingsG then SG then S

Conversation Actions​

ActionWindows/LinuxMac
Resolve conversationCtrl + R⌘ + R
Assign conversationCtrl + A⌘ + A
Add noteCtrl + N⌘ + N
Open quick replies//
Toggle AI suggestionsCtrl + Space⌘ + Space

Quick Replies​

ActionShortcut
Open quick reply menu/
Search quick repliesType after /
Select replyEnter
CancelEsc

Panel Navigation​

ActionShortcut
Focus conversation list1
Focus chat area2
Focus customer panel3
Toggle customer panel]
Toggle conversation list[

Selection​

ActionWindows/LinuxMac
Select all textCtrl + A⌘ + A
CopyCtrl + C⌘ + C
PasteCtrl + V⌘ + V
UndoCtrl + Z⌘ + Z
RedoCtrl + Y⌘ + Shift + Z

Accessibility​

ActionShortcut
Tab through elementsTab
Reverse tabShift + Tab
Activate focused elementEnter or Space
Close dialog/modalEsc

Tips​

Learning Shortcuts​

  • Hover over buttons to see shortcuts
  • Press ? to see all shortcuts (help overlay)
  • Practice one new shortcut per day

Efficiency Tips​

  1. Use Enter to send (not click)
  2. Use Shift + Enter for multi-line messages
  3. Use / for quick replies instead of typing
  4. Use Ctrl + K to quickly find conversations

Customization​

Some shortcuts can be customized:

  1. Go to Settings → Preferences → Keyboard Shortcuts
  2. Find the action you want to change
  3. Click to record new shortcut
  4. Save changes
note

Custom shortcuts are stored locally and sync across your devices when logged in.